Your Blocked Drain Questions, Answered

We look at the job and put a fixed dollar figure on it before we start. Once you've agreed to that price, it stays put, no matter what the drain turns out to need.

First-time customers see $65 knocked straight off whatever the job costs. It shows on the quote before you agree to anything, not buried afterward.

Card or the usual methods, settled once the job's finished. The figure you saw on the quote is the figure on the invoice.

Show us a like-for-like quote and we'll match it. It's there so nobody overpays simply because they didn't shop around.

Licence #292427C, insurance current, and both water and gas covered under the one ticket.

Whoever's rostered on is genuinely part of the crew, never outside labour brought in for the day. That includes a specialist who mostly handles the jobs other plumbers hand back.

Whatever we did with our hands, guaranteed while you're in the property. Should it fail down the track through our workmanship, we're back to sort it, no charge.

One go with a plunger won't hurt. Skip the chemical cleaners and hire-shop eels though, they tend to wreck older pipework, and a drain that won't stay clear needs someone to find the actual cause.

Same-day is the usual outcome, and urgent calls jump the queue. Most Mascot properties are sorted before the day's out.

Around the clock, and a human picks up every time. No answering machine fielding your 2am call.

Saturdays, Sundays and long weekends run on the same booking system as any other day. A blocked drain has no interest in what the calendar says.

A quick chat about what's happening, a time locked in, then a straight answer on what's wrong once we've had a look. No hard sell over the phone.

Mascot sits at the middle of the patch, which runs out to Botany, Eastlakes, Wolli Creek, Tempe and Pagewood.

The catchment here was reclaimed swampland, sitting low enough that the main drains overflow whenever a downpour coincides with a high tide. When that happens, the flow reverses and forces water and debris back up your own pipes.

The private line running from your house to the connection point is on you to maintain. Past that boundary, it's Sydney Water's territory. Not always obvious from the surface, so we check it on arrival if you're unsure.

A good number of the surviving pre-war houses here were plumbed with earthenware sewer lines, and age has taken a toll on the joints. Once a joint perishes, tree roots and debris find their way in, and the blockage becomes a repeat visitor rather than a one-off.